Terms & Conditions

Be a Naumi Insider

  1. Offer is only valid for bookings at Naumi Studio Hotel Sydney
  2. 20% OFF is only applicable for a one-time booking on Zing or Zest rooms (minimum 2 nights booking), valid for Naumi Flexible Rate.
  3. Complimentary glass of bubbly per guest is only applicable during breakfast after 8:00AM.
  4. 10% OFF at Straits Cafe is only applicable with a minimum spend of $50.
  5. Bookings will have to be made directly via email or phone at stay.nss@naumihotels.com or +61 2 9212 2544
  6. Offer is not applicable on hotel black-out dates.
  7. Offer cannot be used in conjunction with any other rates or promotions.
  8. Naumi Hotels reserves the right to amend the terms and conditions of this promotion without prior notice.

COVID SAFE ACTION PLAN 

Safety & Wellbeing? That’s where we sparkle. Cleanliness and hygiene are things we’ve never skimped on. We take a lot of pride in ensuring that the highest standards are met throughout our hotels, resorts, restaurants and bars. And now we’ve ramped it up with an extra layer of cleaning protocols, on top of our already extremely thorough processes, to make sure you stay safe and can indulge in all things Naumi completely stress-free.

PAYMENT TYPE AND GUARANTEE POLICY 

This reservation is confirmed with your American Express. Your card will not be charged in advance (*excludes Prepaid/Advance Purchase rates), but is held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. If the card holder will not be present at time of check-in, you will need to complete a third-party charge authorisation. Please contact Naumi Reservations for further information.

*If you have selected a Prepaid or Advance Purchase rate or if a deposit is requested, the hotel will process a prepayment (as noted under in the Deposit Policy) of the accommodation and or package cost on receipt of your reservation.

All payments for Hotel charges and services during your stay will be processed via electronic payment at check-in.

Cash payments will be allowed for Hotel charges and services. The full accommodation amount is required in addition a $100.00 per night bond is also required acting as security for any incidental expenses incurred during your stay. This bond will be required at check-in. Any balance of the security bond will be released after check out (please note that this may take a few days to reflect on your bank statement)

CANCELLATION POLICY

Please cancel by 2:00 pm (Hotel Local Time) up to one day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first nights’ accommodation and booked packages.

Check the Terms of Use for updates and changes due to travel and movement restrictions.

CREDIT CARD TRANSACTION FEES

Payments by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 2.5% in NZ and 1.1% AU of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by Cash and EFTPOS do not incur transaction fees. Credit Cards may incur a surcharge.

RESERVATION STATUS

Your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

CREDIT CARD PRE-AUTHORISATION 

Naumi Hotels pre-authorises all credit cards on the day of arrival to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservations and may be utilised by the hotel for any applicable charges including cancellation and non-arrival fees. The pre-authorised amount is set aside by the credit card company and may affect the available funds balance or spending limit. Should you not be able to present a credit or debit card upon arrival a cash bond may be required.

HOTEL CHECK-IN & CHECK-OUT

Kindly note that check-in is from 3:00 pm and check-out is before 10:00 am. Earlier arrival and later departure times can be arranged subject to availability however, applicable day-use charges may also apply.

A valid photo ID matching the name on the reservation must be provided at check in. Any credit card used must also have a valid ID matching the name on the credit card for security purposes”.  Mobile phone “tap” payments will only be accepted if the full credit card number can be provided at check in.

NO SMOKING POLICY

All our hotels are smoke free. No smoking allowed indoors or outdoors this includes the use of electronic cigarettes and vapes.