FAQ & Hotel Policies | Central Studio Hotel Sydney

Hotel Compendium, FAQs & Policies

Everything you need to know about our hotel including FAQs, hotel compendium and policies.

General Hotel Info

Direct bookings: Check in: 3pm | Check out: 11am

All other bookings: e.g via Expedia or travel agent, Check in: 3pm | Check out: 10am unless otherwise stated on your booking confirmation.

If you are arriving early and would like to check-in before 2pm, we would recommend that you book one additional night to ensure that the room is ready for you.

For late check-outs, please make prior arrangements with us, extension is subject to availability and charges may be applicable.

Our Front Desk operates 24-hours daily, we can facilitate your check-in according to your arrival time. You can also choose to store your luggage with us before check-in or after check-out.

It is recommended that you notify the hotel of your expected arrival time.
If you have any questions big or small, you can reach our reception by calling (0) on the phone in your room or 02 9212 2544
We currently do not provide housekeeping services for guests staying less than 7 nights.

Clean towels and linen can be requested through the Reception team. If you would like your room to be fully serviced, it can be requested for an additional cost of $25.00 per day.
Clean towels can be requested and picked up at the Reception.
Chromecasting & Netflix are available on your Smart TV. Simply log into your existing personal accounts. Remember to log out on departure.
Please ensure key card is inserted into the power slot inside door to activate the power in your room.
Temperature adjustments for the air conditioning and heating unit can be found on the remote located in your room.
Limited onsite parking is available for $35 per day (bookings essential.)

Our car park is accessible from 2pm on day of reservation and departure by 11am on day of departure. (For vehicles under 2m, no trailer or long vehicle access available).

Other off site parking options are available via: Wilsons Car Park 187 Thomas Street, Haymarket.

While using our Car Park, you agree to:
a. Comply with all signs and all reasonable directions and requests made by us.
b. Park your vehicle within the marked boundaries of the one bay allocated to you.
c. Do not obstruct any roadways or any other vehicles.
d. Do not park anywhere that is designated as a no parking or reserved area.
e. You agree that you are responsible for securing your vehicle including any belongings left in
your vehicle and ensuring your own safety in the car park.
f. Central Studio Hotel Sydney shall not be liable for any injury or death to yourself or
anyone else resulting from the use of this car park.
g. Central Studio Hotel Sydney shall not be liable for any damage to, destruction of, theft of your
vehicle (including anything in or on your vehicle) or any other vehicle regardless of how, when or by whom this is caused.
if you require something more than your in-room electronic safe, the use of our Hotel Safe is available.

Please dial Reception on (0) for further information (accessible between 7:00am–10:00pm only).

In Case of Emergency

From phone in your room: Dial 1-000 for Police, Fire or Ambulance

Please familiarise yourself with the hotel evacuation procedure attached to the rear of your room door.
If you discover a FIRE:

Notify Reception by dialing (0).

Sound the alarm in the corridor by breaking glass & flicking switch.

Follow evacuation procedure sign on the rear of your room door.

Await further instructions from hotel staff.

Hotel Policies & FAQs

The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be cancelled nor modified.

For Room Packages and Reservations with Flexible Cancellation Policy (non-discounted or promotional rates), Please cancel by 3:00 pm (Hotel Local Time) up to one day prior to arrival to avoid a cancellation or non-arrival fee equivalent to the first night’s accommodation and booked packages.
A credit card pre-authorisation covering the total cost of stay plus $100.00 bond is required immediately on check in. Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.
Payments by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 1.5% of the transaction total for Visa, Mastercard, Diners, American Express and JCB Cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by Cash and EFTPOS do not incur transaction fees. Credit Cards may incur a surcharge.
Whilst your booking is confirmed. We reserve the right to amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.
Full prepayment is required upon confirmation of booking. A credit card pre-authorisation covering the total cost of stay plus $100.00 bond is required immediately on check in.

Kindly note credit card holds may take up to 10 working days to reflect on your account after departure. Eftpos or Debit Cards bonds will be refunded on check out, subject to all owing balances being settled.

Credit card used for pre-payment has to be produced during check-in for verification purpose. In the absence of the stipulated card, it will result in the cancellation of the previous transaction and a replacement credit card has to be supplied for payment.

If you would like to pay on behalf of, please email info.css@centralstudiohotel.com for further information.
Room rates are applicable for up to 2 persons. Additional person charge of $50 each will be applicable for our Suites.
Our hotel is smoke free. No smoking allowed indoors or outdoors this includes the use of electronic cigarettes and vapes.

Please note that a cleaning fee of AUD$300 will apply if you decide to light up in the room!
There are designated smoking areas located outside of the Hotel grounds.
Guide dogs & assistance dogs only. Please inform us in advance or prior to booking.
You must be 18 years old and a valid photo ID must be produced during check-in.
Baby cribs are subject to availability upon request and are free of charge. So, please remember to check with our reservations team!
No, we are a Cashless Hotel. Service Excellence has always been our priority and we continuously look for ways to innovate and work towards efficiency, lower risk and delivering delightful guest experiences.

For this reason, our Hotel no longer accepts cash payments at any of our outlets or for accommodation.

Fortunately, we welcome most major international credit and debit cards to facilitate smoother and faster transactions. Our front desk staff is available to assist you with any payment related queries you may have.
We take a pre-authorisation amount of $100 at check in. We accept all major international credit and debit cards and EFTPOS transactions. No cheques please!

The pre-authorisation amount is a security bond for any incidental expenses incurred during your stay. Any balance of the security bond will be released after check out (please note that this may take a few days to reflect on your bank statement).
You’ll need to contact the website / travel agent that you’ve booked through to make the amendments required. Do note that charges may be applicable.